FAQ's
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HOW TO GET FAB
1. Look for the human icon to create an account.
2. Provide necessary details to complete registration.
3. Browse our website to check out our product/s. Alternatively, you may use the search bar to look for any products available that you wish to purchase.
4. Once you’ve found a target, click on add to cart. You can add to cart as many items as you wish.
5. When you’re ready to check out and pay, look for “view my cart”.
6. Review the items in your cart.
- You may click on the x at the upper-right corner of the product row to remove an item in your cart.
- You may click on the - or + buttons to add or subtract no. of items to purchase
7.Confirm Delivery and Billing address. If you want to deliver into different address click “Add a new address”. If you have any instructions, write it on the text box.
8. When you are ready to place an order, click on “Proceed to check-out”
9. Under SHIPPING, click the check box to agree on our Terms of Service.”
- Metro Manila shipping – 5 to 7 business days
- Provincial shipping – 7 to 14 business days
10. International shipping - 15 to 30 business days
One last time to review your items and click on “Proceed to payment”
11. Double or triple-check all the details before hitting “submit” button.
12. Under PAYMENT, select your preferred payment method. We have different options available: GCASH, PAYMAYA. Once done, a payment confirmation will pop-out and a copy will be furnished to your email.
13. Yayyy! You have successfully placed an order with us and expect delivery soon!
REGISTRATION
ISSUES: Order, Payment, Delivery, Return, & Refund
Can I change the shipping address for my order?
Can I change the email address to my order?
Can I modify my order after I’ve placed it?
Can I cancel my order after I’ve placed it?
I received a package but it wasn’t my order.
- the waybill on the outside of your envelope or box
- The invoice inside
- A picture of the products you received
- Please note that all order issues must be reported within 14 days of delivery
I am missing item(s) in my order.
- the waybill on the outside of your envelope or box
- The invoice inside
- A picture of the products you received
- List of the items that are missing
- Please note that all order issues must be reported within 14 days of delivery
We'll get back to you ASAP!
I received broken item(s) in my order.
Ooops! We are very sorry for this. We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may assist you further. Do not forget to send photos of your broken item(s) with a photo of the back of the box including the bottom flap so we can see the batch code as well as the name of the affected items so we can best assist you!
Returns and Exchanges
We allow returns within seven (7) days of delivery. Original shipping fee will not be refunded. Shipping fee to return the item will be shouldered by the buyer. Please contact our Customer Care team by clicking HERE within seven (7) days of delivery with your order number and pictures of the following:
- the waybill on the outside of your envelope or box
- The invoice inside
- A picture of the products you received, should be unopened and in original condition and packaging when the item was received.
- Please note that all order issues must be reported within 7 days of delivery
If you refuse the order, you will be charged for all shipping, delivery and storage fees incurred.
I need my refund redirected to a different account.
Discount codes: Everything you need to know
Our discount codes are available for a limited time only. Expiration dates for each code are published in the platform where it was released, so that you can plan your shopping date accordingly!
You cannot stack codes with other codes or combine with other offers. Double if not triple-check your order summary to make sure you snag the best deal from us.
When will my order ship?
We start processing orders within 15 minutes from it was placed unless there’s a high volume of orders. Delivery varies to where you are, check below:
- Metro Manila shipping – 5 to 7 business days
- Provincial shipping – 7 to 14 business days
- International shipping - 15 to 30 business days
PRODUCTS & STOCKS
Is For All Beauty Cruelty-free and Vegan?
Why is the color of the product I received different from the photos?
What is the shelf life of your products?
